General Questions

Technical Q & A

Connecting Your Digital Box

Using Your DVR

Using Your Remote

Pay Per View

onDEMANDtv

Programming Guide

Display Settings

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Top 5 Television

In some situations when you experience issues with your digital television, resetting or reauthorizing your digital set top box may help.

1. Unplug the power cable for the digital box from the wall outlet.
2. Wait approximately 10 seconds and plug it back in.
3. Wait for approximately five minutes while your box restarts.
4. Turn on your digital box by pressing the Power button on the front panel.
5. Check to see if the problem you were having is now fixed.
6. If the above steps do not work, please call our tech support at 1-866-887-6434

To program all remotes to control the volume on your TV:
1. Cover the infrared portion on the front of the remote with your hand.
2. Press and hold and the (CBL) button and the (SELECT) button until the mode buttons or LED blink twice.
3. While covering the front of the remote, press 9 9 3. The CBL button or LED will blink twice once the process is complete.
4. Now press the TV button. The CBL button or LED will blink twice to confirm a valid selection.
5. Uncover the front of the remote and point it towards your TV. Check that your changes were accepted by testing the volume controls on the remote.
6. If you see the digital box volume bar instead of your TV volume bar, your changes were not successful. Repeat these instructions from Step 1.

Cable Cable onDEMANDtv is the latest in television technology. onDEMANDtv lets you select what you want to watch, when you want to watch it. Enjoy a selection of movies better than that of any video store without ever having to leave the comfort of your favourite chair. You can even pause, fast-forward and rewind the movie just like you would with a VCR or DVD player.

Free onDEMAND Channels: As a digital subscriber you can watch these programs at no extra charge. Check out the great selection of kids programing available.

Free with Subscription Channels: These channels come as part of your subscription to an existing package. For instance, if you are a digital Movie Pack subscriber you automatically receive TMN onDEMAND and Mpix onDEMAND at no extra charge.

Pay Per Program Channels: There is a charge per program or movie on these channels. The viewing charge is included in the program’s information displayed on the right side of your screen.

Accessing onDEMANDtv programming with your remote

The Parental Controls settings are included with your digital box and allow you to block programming by ratings and channels. Even when you are not home, you will feel secure that your children are watching only what they are allowed to. Plus, you can also restrict TV access at certain times—like homework time.

1. Press [SETTINGS] twice and the Quick Menu will appear.
2. Scroll to General Settings and press [OK/SELECT].
3. Scroll to Parental Control and press [OK/SELECT].
4. Scroll to Locked Channels and press [OK/SELECT]. A list of channels will appear.
5. Scroll to or enter the channel that you wish to lock and press [OK/SELECT]. A locked lock icon will be displayed next to the selected channel that is now locked. If you wish to lock all channels select the Lock All option.

When disabling Parental Controls you have two options:
1. Disable Parental Controls for 5 hours or when your digital box is turned off.
2. OR
3. Disable Parental Controls until you turn them on again.
• For your convenience, Parental Controls can be temporarily turned off. When you tune to a blocked channel/program you will have the following options:
1. To view the program, press the [OK/SELECT] button. A message asks whether you wish to unlock one channel or all channels.
2. Press [A] to unlock only this channel or press [B] to unlock all channels. A Parental Control PIN request is displayed.
3. Enter your 4-digit PIN. A confirmation message is displayed.
4. Press [A]. A message stating that the channel is temporarily unblocked will appear.
5. Press [A] to exit.

Please contact our Technical Support Desk at 1-866-887-6434 option 1

General Questions

Should I upgrade to digital cable?

Yes, Digital cable provides you with a greater variety of programming options and better picture quality. Plus, by subscribing to our digital cable service you will have access to Pay Per View movies and events along with our SUPER HD and onDEMAND services.

How do I know what shows are playing?

If you subscribe to digital cable with us you can see what shows are on for the next seven days just by scrolling through the guide. See something you like? Set a reminder so you will not miss it. These tips and more are available when you download the myTV User Guide.

Analogue cable subscribers can tune into channel 28 to see what is coming on in the next few hours. An interactive TV guide is also available online at http://www.cablecable.net/Interactivetvguide.html

How can I change my programming?

You can change your programming by calling our office at 1-866-887-6434. Visit the myTV services page of this website to view the most current channel packages and promotions.

Why do I receive a not authorized message when I select a channel?
When you receive this message it means the selected channel is not part of your current programming packages. You can order the channel by calling Cable Cable at 1-866-887-6434.

When I order a channel, how long will it take for me to be able to watch it?
It can take up to a half-hour before you can watch the channel, but it usually does not take this long.

Why don't we have a choice over the programming of various networks?
Cable Cable does not have control over the programming choices that the various networks make. If you would like to contact a particular network we would be glad to provide you with the contact information. Please contact our Customer Service at 1-866-887-6434 option 2.

Where can I get more information?

If you would like to speak with a Cable Cable representative please call our office at 1-866-887-6434.

Technical Questions

All channels appear as a black screen.

• Ensure that all equipment is turned on. If it is on and the screen is still black, try tuning to channel 03 on your Digital Box (ensure that your TV/VCR are tuned to the correct input setting).
• Your Television and/or Digital Box may be plugged into an outlet that is controlled by a wall switch. Try removing the power plug and connecting it to an electrical outlet that is not controlled by a wall switch.
• If your home entertainment centre includes a VCR, Stereo Receiver, DVD or other device, there may be a problem with your cable connections. Ensure that all the cables are connected properly by referring to the instructions and diagram in the hookup section that most closely resembles your home entertainment set-up.
  
• Your television or VCR may be tuned to the incorrect output channel or may be using the incorrect input selection.
• If you are using standard coaxial cable to connect your Digital Box to your TV/ VCR, ensure that your TV and/or VCR are tuned to the correct output channel (usually channel 03 or 04).
  
• If you are using RCA cables or S-Video cables to connect your Digital Box to your TV/ VCR ensure that you have selected the correct input setting on your TV or VCR. Depending on the make and model of your TV/ VCR, this input may be called Line 1, Video 1, or Aux 1. Try cycling through all the possible input selections.
  
• If none of the solutions above solved the problem, try disconnecting the coaxial cable from your Digital Box and connecting it directly to your television. Once you've done that, change the channels on your TV. If a picture appears, disconnect the cable from your television and reconnect it to your Digital Box.

How do I enable or change my PIN codes?
With both Pay Per View (PPV) and Parental Control (Channel Blocking), there are PIN (Personal Identification Numbers) needed to use these services. The PPV PIN code default is “0000.” To ensure no one but yourself is able to access this feature, we recommend that you immediately change this number. To utilize the Parental Control Function you must enable the Parental Control PIN. For both PIN numbers, it is recommended that you select either one number for both or two numbers that you can easily remember.

How To Enable Your Parental Control PIN:

1. Press the SETTINGS button twice, or, if you are in the IPG or in Quick Settings, press it once. Scroll through the list of settings until Block: PIN is highlighted.
2. Press SELECT or the RIGHT browser button.
3. Press SELECT to enable the Blocking PIN.
4. Follow the prompts to enter your PIN code.
5. Press EXIT to exit General Settings.

How To Enable Your Parental Control PIN:

1. Press the SETTINGS button twice, or, if you are in the IPG or in Quick Settings, press it once. Scroll through the list of settings until Purchased: PIN (If you wish to change your Pay Per View PIN) or Block: PIN (If you wish to change your Parental Control PIN) is highlighted.
2. Press SELECT or press the RIGHT browser button.
3. Scroll to highlight the CHANGE title and press SELECT or the RIGHT browser button
4. Follow the prompts to enter both your current and new PIN codes.
5. Press EXIT to exit General Settings.

Connecting your Digital Box

There are several ways that you can hook up your digital box to your existing equipment— it just depends on what you have.

DVD Setup - Most home equipment setups will support the addition of a DVD player.

1. Connect the Cable Outlet to your Digital Box
2. Connect your Digital Box to your DVD

VCR Setup - If you have a standard VCR and TV (equipment that you can connect via cable, instead of RCA or any other advanced cables) use this option. This setup allows you to record any channel on your VCR, but it does not allow you to view a different channel while recording.

1. Connect your Cable Outlet to Digital Box
2. Connect your Digital Box to VCR
3. Connect your VCR to TV

Using Your DVR (Digital Video Recorder)

Your Digital PVR Box will allow you to record two programs while watching a previously recorded program, as well as offering other recording and playback options

How do I use my Digital Video Recorder (DVR)?
You can find out everything about your Explorer 8642 High Definition DVR by downloading the its userguide available at http://www.cisco.com/en/US/prod/collateral/video/ps8611/ps8612/ps8613/7015625A.pdf

Recording A Program with my DVR
To record a TV program you're currently watching:

1. Press the REC button on your remote control. The Confirm Recording Screen appears.
2. From the Confirm Recording screen, press the SELECT button to record your TV program. The Record Indicator light on the front panel of the Digital PVR Box will light up.
3. To stop recording, press the STOP button on your remote and follow the
   on-screen choices.

If you've been tuned to a program since it began, pushing the REC button will allow you to save the entire show (providing the portion of the program already viewed is one hour or less in duration). This great feature is possible because your Digital PVR Box automatically records whatever show you aretuned to so that you can pause Live TV.

Recording a single episode of a TV program/movie using the IPG

1. Press the GUIDE button on your remote control. The IPG appears.
2. From the IPG, use the UP/DOWN or RIGHT/LEFT keys on the remote to highlight a TV program that you want to record.
3. Press the REC button. The Confirm Recording Screen appears.
4. From the Confirm Recording Screen, press SELECT to record the TV program.
   

To record all episodes of a TV program from the IPG:

1. Press the GUIDE button on your remote control. The IPG appears.
2. From the IPG, Use the UP/DOWN or RIGHT/LEFT keys on the remote to highlight a TV program that you want to record.
3. Press the REC button. The Confirm Recording Screen appears.
4. From the Confirm Recording screen, press the (A) button to choose more recording options. The Edit Recording screen appears.
5. From the Edit Recording screen, use the RIGHT key to move to the RECORD column. Use the keys to change the RECORD option to ALL EPISODES.
6. Press (A) to save your scheduled recording.

My DVR has no more room left to record.
The hard drive on your PVR can hold only so many programs. Once your storage is exhausted, you will receive an error message informing you that there is not enough space to record the requested program both when you attempt to record a program manually, and when a program is scheduled to be recorded.
When this happens, you will have to erase some of the programs you currently have recorded.

For more information on your Explorer 8642 High Definition DVR visit http://www.cisco.com/en/US/prod/collateral/video/ps8611/ps8612/ps8613/7015625A.pdf

Using Your Remote Control

How do I program my Cable Cable remote to control the volume and mute on my TV?

1. Press and hold the [SETUP] button until one of the mode buttons flashes twice and then release the [SETUP] button.
2. Enter [9-9-3].
3. Press and release the mode button for the device that you want your Cable Cable Remote to control the volume. (i.e. TV)
   • Note: In order to set your Cable Cable Remote to control your TV volume and mute, you must have already set it up to control your TV. If you haven't done so, click here to find out how.

For the best audio control, we recommend your digital box volume be set to Fixed

1. With the remote pointed towards the TV, press [POWER] once.
2. Repeatedly press and release [CHANNEL +] until your TV turns off - the Cable Cable Remote will cycle through all possible codes until a match is found (you may need to press [CHANNEL +] multiple times before finding a match).
3. Once the TV turns off, press [SETUP] once to lock the code - the [TV] button will blink twice.
4. Press [POWER] to turn on your TV and to confirm the correct code was locked.
5. Repeat the above steps with the other mode buttons (AUX, DVD, AUD, TV, or CBL) if you want your Cable Cable Remote to control other equipment

When you change the batteries in your Cable Cable Remote, replace them one at a time so that it will retain its programming.

To turn a device on or off, press the appropriate mode button (AUX, DVD, AUD, TV, or CBL), then press the Power button. To control a different device, press the appropriate mode button (AUX, DVD, AUD, TV, or CBL) and use the controls on your Cable Cable Remote.

Troubleshooting the Cable Cable Remote Control

Device button does not blink when a key is pressed.
Replace the batteries with two (2) new AA alkaline batteries.

Device button blinks when you press a button, but home entertainment component does not respond.
Make sure you are aiming the remote at your home entertainment component and that you are within 5m (15’) of the component you are trying to control.

The Cable Cable remote control does not control home entertainment component or commands are not performing properly.
Try all listed codes for your brand of component. Make sure all devices can be operated with an infrared remote control.

My TV/VCR Combo unit does not respond properly to remote commands.
Use the VCR device codes for your brand of combo unit. Some combo units may require both a TV code and a VCR code for full operation.

CH+, CH- and LAST do not work for your TV made by RCA.
Due to the design of older RCA TVs (1983- 1987), only the original remote control will work.

Remote control does not turn on Sony or Sharp TV/VCR Combos.
For power on, these products require that you program TV codes on the remote control. For Sony, use TV code 0000 and VCR code 0032. For Sharp, use TV code 0093 and VCR code 0048.

How do I order Pay Per View movies and events?
Pay Per View (PPV) allows you to watch hit Hollywood movies and special events in the comfort of your home at the touch of a button. Please tune to Channel 600 for free previews of Pay Per View movies and events.

To Order Pay Per View Movies and Events for Immediate Viewing:

1. To find the PPV movie/event that you are interested in purchasing, search through the Interactive Program Guide (IPG) and press SELECT when you have made your choice. If you are already on the PPV channel of your choice, go to Step 2.
2. Press (B) to purchase.
3. Enter your four-digit Purchase PIN (if you have one set up) to buy the movie/event.
4. A reminder screen will appear when the movie/event is about to start. If you are not currently tuned to that channel, go there now
5. You cannot set up a future PVR recording of a Pay Per View movie or event. To use your PVR to record a Pay Per View movie or event, you must first buy the event and wait for it to begin. Once it begins, tune to the PPV movie or event, press SELECT and follow the onscreen instructions to record the show using your PVR.
   

Ordering an onDEMANDtv program
All onDEMANDtv programming can be accessed through your remote. Like Pay Per View any onDEMANDtv purchases will be billed to your Cable Cable account.

Using the Interactive Programming Guide

With all digital boxes you can now search through TV listings in advance, without interrupting your viewing, thanks to the free Interactive Program Guide. To help you find what you're looking for, you can search the guide by time, theme or title. It also displays a short plot description of each show, so you know ahead of time if your favourite program is a rerun or a new episode. And, you can use the Interactive Program Guide to set reminders for important upcoming shows.

How to use the Interactive Program Guide

1. Press [GUIDE] on your Cable Cable remote.
2. Scan through the guide with the [NAVIGATION ARROW] buttons. Your selection will be highlighted.
3. When you see a program that you are interested in, press [INFO] and a pop-up description will appear, expanding on the information in the top-left of the screen, or press [SELECT] to jump to the selected program/channel.
4. To exit the guide and return to your current program, press [EXIT].

To access the General Settings menu

1. Press [SETTINGS] twice. The General Settings menu will appear.
2. Scroll to the setting you want to modify and press [OK/SELECT].
3. Follow the onscreen instructions or press [INFO] to get more information on any of the
   General Settings Menu Features

General Settings Menu Features

Display Settings and Aspect Ratios
In order to get the best possible picture, you need to set the appropriate aspect (width-to-height) ratio and TV display (screen resolution) settings for your HDTV. Higher screen resolutions result in better quality pictures, but the resulting picture may not, in some circumstances, fill the TV screen. If this occurs, it should be possible to zoom in the picture by pressing the number (#) button of the remote to fill the TV screen. You can also set additional features such as Closed Captioning, enhanced analog and 'auto pillarbox'.

Using the on-screen HDTV display menus
Turn on your HDTV and HD Digital Box. Press the Display button on the front panel of your HD Digital Box or press and hold the(#) button on your remote. The HDTV Main Menu, shown below, displays on your HDTV screen and the HD Digital Box's display shows "ASP".

On the Main Menu, the menu items are listed on the left and their settings are listed on the right. As you use this menu, the front-panel display changes. To change the setting for an item, proceed as follows.

1. Press the UP or DOWN remote button until you highlight the item you want.
2. Press the SELECT button to highlight the setting for that item, or open the sub-menu, if there is one.
3. Press the UP or DOWN remote button until the setting you want appears. (The current setting for each item is in brackets e.g. <4:3>.)
4. Press SELECT to save the displayed setting as the current setting for that item. If you do not want to save the setting, press EXIT and no changes will be saved. To remove the Main Menu and return the front-panel to its normal display (time or channel number), highlight "Done", then press SELECT. You can also press EXIT until the menu disappears and the front-panel display returns to normal.

Display OptionsAuto HDTV Display Settings
If the set-top is connected to the HDTV by an HDMI cable then the appropriate screen resolutions were set automatically. Should this cause problems with the HDTV, please use component video cables.

Manual HDTV Display Settings
You must set the HD Digital Box to the appropriate Display settings to be compatible with your HDTV. The settings you make affect the video out signals for the HDMI and Component Video (YPbPr) connectors. The Composite Video Out and S-Video Out signals are always in standard definition 480i format. In order to display the best picture every time, you should select every resolution that your HDTV is capable of displaying. This will ensure that all programs are displayed in the best possible display format.

TV Display Capability Settings

• 480i is standard definition NTSC and is transmitted in a 4:3 aspect ratio
• 480p is enhanced digital TV and can be transmitted in either a 4:3 or 16:9 aspect ratio
• 720p and 1080i are HDTV and are transmitted in a 16:9 aspect ratio.
• Note: If your TV is a standard TV (not an HDTV) it is important that you make sure that 480i is set to "Yes" and that 480p, 720p and 1080i are set to "No". This ensures that you can always see graphics (such as menus, program guide etc.) when required.

Analog Enhance
In some set-ups, Analog Enhance may improve the picture quality on some HDTVs. You can switch Analog Enhance On or Off, as preferred.

Changing the Enhanced Analog setting

1. Press the Display button on the front panel of your HD Digital Box or press and hold the (#) remote button. The HDTV display menu appears and the front panel displays "ASP".
2. Press the DOWN remote button until "Analog Enhance" is highlighted on the Main Menu and the front panel displays "Enhc".
3. Press the SELECT remote button. Either "YES" (switched on) or "NO" (switched off) displays on the front panel.
4. If you want to change the setting, press the UP/DOWN remote buttons to confirm your choice and change to the new setting. The front panel displays "Enhc" again.
5. Press the EXIT remote button to close the HDTV display menu.

Auto Pillarbox
If your HDTV has a 16:9 aspect ratio, also known as "Widescreen", that does not automatically detect 4:3 programs (and therefore does not add black bars to the sides of the picture), then 4:3 transmissions may display "stretched" to fit the 16:9 screen. If this effect is not desired, you can set your set-top to add black bars to the 4:3 picture, so that it is transmitted to the HDTV at a 16:9 aspect ratio.

Changing the Auto Pillarbox setting

1. Press the Display button on the front panel of your HD Digital Box or press and hold the (#) Key on your remote. The HDTV display menu appears and the front panel displays "ASP".
2. Press the DOWN remote button until "Auto Pillarbox" is highlighted on the Main Menu and the front panel will display "Pill".
3. Press the SELECT remote button. "On" or "Off" will toggle on the front panel. On the on-screen menu, the setting is highlighted and is enclosed in brackets to show that it is the currently selected setting.
4. If you want to change the setting, press the UP or DOWN remote buttons to confirm the choice and change to the new setting. The front panel displays "Pill" again.
   
5. Press the EXIT remote button to close the HDTV display menu.
   
   Sometimes 4:3 TV programs may contain a 16:9 picture, with black borders at the top and bottom. On a 16:9 TV this may display with black borders all the way around the picture. To remove these borders, you can use the (#) button on your remote to enable the zoom feature.