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Customer Support Representative
The Customer Support Representative acts as a front-line company representative, providing service and technical support to customers who may be experiencing technical difficulties, who may have questions regarding a service package, or any other general questions or concerns. The primary objective of this role is to provide courteous, timely, and comprehensive information to the customer or potential customer.
The main areas of responsibility for a Customer Support Representative are:
The above statement represents general details necessary to describe the principal functions of a Customer Support Representative, and shall not be considered a conclusive description of all work required in the position. These responsibilities will be reviewed periodically and may be subject to change in order to meet organizational, business, or operational requirements.
40 hour work week; shifts will be 9am to 7pm, Thursday to Sunday. Occasionally shift changes will be necessary to cover call centre needs; schedule will be released no less than 4 weeks in advance. Must be available to work occasional stat holidays as required.
This is a permanent full time hourly position; benefits and retirement investment available after the probation period.
The successful candidate must be able to communicate well, function well in a team oriented environment, and be able to manage their time and workload during high call volume periods.
Interested applicants please email email@example.com | only applicants selected for interview will be contacted