myTV Help

Frequently Asked Questions

1. Should I upgrade to digital cable?

Yes, Digital cable provides you with a greater variety of programming options and better picture quality. Plus, by subscribing to our digital cable service you’ll have access to Pay Per View movies and events along with our SUPER HD and onDEMAND services.

2. What’s on?

If you subscribe to digital cable with us you can see what shows are on for the next seven days just by scrolling through the guide. See something you like? Set a reminder so you won’t miss it. These tips and more are available when you download the myTV User Guide.

Analogue cable subscribers can tune into channel 28 to see what’s coming on in the next few hours.

An interactive TV guide is also available online at http://www.cablecable.net/Interactivetvguide.html

3. How can I change my programming?

You can change your programming by calling our office at 1-866-887-6434. Visit the myTV services page of this website to view the most current channel packages and promotions.

4. Where can I get more information?

Below you’ll find answers to some commonly asked questions. For more tips and troubleshooting you can download the myTV User Guide. If you’d like to speak with a Cable Cable representative please call our office at 1-866-887-6434.

Connecting your digital box

There are several ways that you can hook up your digital box to your existing equipment–it just depends on what you have. The following diagrams demonstrate the order in which you should connect your equipment to your digital box.

DVD Setup - Most home equipment setups will support the addition of a DVD player. Cable Outlet to Digital Box to VCR to TV to DVD

VCR Setup - If you have a standard VCR and TV (equipment that you can connect via cable, instead of RCA or any other advanced cables) use this option. This setup allows you to record any channel on your VCR, but it does not allow you to view a different channel while recording. Cable Outlet to Digital Box to VCR to TV

Resetting your digital box

To reset your digital box:
1. Unplug the power cable for the digital box from the wall outlet.
2. Wait approximately 10 seconds and plug it back in.
3. Wait for approximately five minutes while your box restarts.
4. Turn on your digital box by pressing the “Power” button on the front panel.
5. Check to see if the problem you were having is now fixed.
6. If the above steps do not work, please call our tech support at 1-866-887-6434

Setting Up Parental Controls

The Parental Controls settings are included with your digital box and allow you to block programming by ratings and channels. Even when you’re not home, you’ll feel secure that your children are watching only what they’re allowed to. Plus, you can also restrict TV access at certain times–like homework time. For step by step instructions, download the myTV User Guide.

Download myTV User Guide