myWIRELESS Help

Frequently Asked Questions

1. What’s the difference between myINTERNET and myWIRELESS?

Both myINTERNET and myWIRELESS offer fast internet service at an affordable price, the only real difference is how the service arrives at your home. myINTERNET is a direct connection between your modem and our cable lines. myWIRELESS expands on this existing infrastructure, using free air technology to provide internet service to a larger area.

2. What other levels of internet services are available?

Whether you’re a simple surfer or a hardcore gamer there’s a myWIRELESS service for you. Check out the myWIRELESS services page for more specifications.

3. What’s included in myWIRELESS Service?

Along with lightening fast internet, your myWIRELESS service allows you 6 email addresses, webmail access, tech support and unlimited transfer rates. For more information on these features download the myWIRELESS User Guide.

4. How can I access my email from another computer?

Acess your i-zoom email account anytime, anywhere, from any internet connection by visiting www.cablecable.net and signing in to webmail window located in the upper left hand corner of your browser window.

5. Why can’t I connect to the Internet?

A number of factors may potentially affect your Internet connection. Even though it was set up properly and has been working properly, installing new software, viruses, and even human error may cause problems with your network settings and connection.

6. Where can I get more help?

Below you’ll find answers to some commonly asked questions. For more tips and troubleshooting you can download the myINTERNET User Guide. If you’d like to speak with a Cable Cable representative please call our office at 1-888-697-6638

Setting Up Your Email

To set up your i-zoom email account contact one of our friendly support technicians at 1-888-697-6638.

System Requirements

Windows System Requirements
Version 98, 98SE, ME, NT, 2000, XP
CPU Pentium 133 MHz and Above
RAM 32 MB (2000 and XP Require at least 64 MB)
Free Disk Space 100 MB

Mac System Requirements
Version System 8.5 and Above
CPU Power PC 601 and Above
RAM 32 MB
Free Disk Space 100 MB

Test Your Speed

This test uses a Java applet to test your i-zoom high speed connection. You can download the Java plug-in from here: http://www.java.com/en/download/windows_xpi.jsp
This broadband Java based test, measures the upload and download speed of your connection and compares the results to typical speeds measured by a number of alternate Internet Service Providers across the country.

Please keep in mind that your download speed can be affected by any of the following factors:

New and faster computers process downloads more quickly than older machines. Example: a Pentium IV 3 GHz may download faster than a Pentium 233 MHz.
Your results will be affected if you have other programs running during the test. An example of this would be Microsoft Word, any graphics programs, etc.
If you are connecting through a local area network (LAN) in your home, it could impede the flow of data to your computer, thus resulting in slower download speeds.
If you have a firewall installed, please temporarily disable it. Some firewalls may slightly affect download speeds.

While performing this test, make sure that you are not doing any other downloading or uploading as this will affect your speed test results.

Download myINTERNET User Guide