Customer Support

Learn the facts about our Data Centre:

Our Data Centre

Feature	Description
24/7 backup power	"always on" power ensures reliable uptime for your account. Our backup UPS battery power supplies are backed up by a commercial class diesel generator
24/7 support	We're easy to reach... • M-F, 9 am to 5 pm : phone or on-site support for services • M-F, 6pm to 8am : local tech dispatched for phone support only • Weekends: technician on-call for emergency outages only!
fiber optic backbone	Our network utilizes our very own fiber optic backbone that interconnects directly to the Worldcom Internet Gateway. This allows delivery of data to and from the rest-of-the-world to reach our customers at the-speed-of-light!
redundant servers	Our state-of-the-art Sun Cobalt Networks server farm allows for redundancy. All our servers are backed up nightly. All mission critical information/data is maintained up to its last backup date. Our servers deploy a tight integration of open-source software and focused hardware design, providing the high reliability.
Cisco powered network	Our preferred technology partner for transporting data over the Internet has proven itself around the world - currently empowering 80% of the worlds' internet infrastructure today!
telecom infrastructure	Our Agreements with ITP and AT&T Canada ensure that your long distance communications with the rest of the world get to their destination with clarity.