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Network Settings For MAC OS 8.5 and Above

Ensure that one end of the Network Adapter Connector Cable is firmly connected to the back of the cable modem and the other end of the cable is firmly connected to a built-in Ethernet port on your Macintosh.

- If you are using a USB modem, ensure that one end of the USB Connector Cable is firmly connected to the back of the cable modem, and the other end of the USB cable is firmly connected to your a USB jack on your Macintosh.

Restart your Macintosh and click on the Apple menu. Choose Control Panels and click on TCP/IP. The TCP/IP Control Panel appears.

- If the TCP/IP Control Panel does not appear, ensure that Open Transport is enabled. If the TCP/IP Control Panel still does not appear, Open Transport must be installed. Please consult your Macintosh user manual for more information on installing Open Transport.

- If the TCP/IP Control Panel appears, but but does not contain the settings described here, you are probably viewing the basic TCP/IP settings. To switch into advanced mode, click on Edit -> User Mode, then select Advanced and click OK.

To configure your Macintosh network settings, you will need to input any value (such as your name) into the Client ID field.

From the TCP/IP Control Panel:

Select Connect via: Ethernet.

Select Configure: Using DHCP server.

Ensure that Use 802.3 is UNCHECKED.

Input your Client ID (use a 0 (zero)) into the DHCP Client ID field.

Click Options. The TCP/IP Options dialog appears.

From the TCP/IP Options dialog:

Check Make TCP/IP: Active.

Make sure Load only when needed is UNCHECKED.

Click OK.

Close the TCP/IP Control Panel. When prompted with Save changes to the current configuration, click Save.

Restart your computer, launch your browser and try to connect.

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Network Settings For Mac OSX

Ensure that one end of the Network Adapter Connector Cable is firmly connected to the back of the cable modem and the other end of the cable is firmly connected to a built-in Ethernet port on your Macintosh.

Restart your Macintosh and click on the Apple menu and click System Preferences. The System Preferences window appears.

From the System Preferences window, double click the network icon. The Network window appears.

From the Network window:

Ensure that Automatic is selected in the Location drop down menu.

Ensure that Built-in Ethernet is selected in the Show drop down menu.

Click the TCP/IP tab.

Ensure that Using DHCP is selected in the Configure down menu.

Input a 0 (zero) into the DHCP Client ID field.

Click the Apply Now button.

Your Macintosh will now request new network information. In a few moments, you will see information appear beside the IP address field.

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Network Settings For Windows 95/98/ME

Ensure that one end of the Network Adapter Connector Cable is firmly connected to the back of the cable modem, and the other end of the Network Adapter cable is firmly connected to your Ethernet adapter.

- If you are using a USB Ethernet adapter, ensure that the other end of the Network Adapter Connector Cable is firmly connected to the Ethernet port on the USB adapter. The other end of the USB cable should be firmly connected to your computer's USB port.

- If you are using a USB modem, ensure that one end of the USB Connector Cable is firmly connected to the back of the cable modem, and the other end of the USB cable is firmly connected to your USB jack on the back of your computer.

Click Start, select Settings, click Control Panel. The Control Panel window appears.

From the Control Panel window, find and double-click the Network Icon. The Network dialog box appears.

From the Network dialog box, Click the Configuration tab and ensure that you have the following three items in the Installed Components section:

Client For Microsoft Networks
Your Network Adapter
TCP/IP
From the Network dialog box:

Select TCP/IP*.

Click Properties. The TCP/IP Properties dialog box appears.

*If TCP/IP appears more than once, please select the one which has an arrow (->) pointing to the Network Adapter installed on your computer. DO NOT choose the instance of TCP/IP with the words "Dial-Up Adapter" beside it.

From the TCP/IP Properties dialog box:

Ensure that Obtain IP address Automatically is checked.

Click on the WINS Configuration tab.

From the WINS Configuration dialog box:

Ensure that Disable WINS Resolution is checked.

Click on the Gateway Tab.

From the Gateway dialog box:

Remove ALL entries from the Installed gateways by selecting it and clicking Remove.

Click on the DNS Configuration tab. The DNS Configuration dialog box appears.

From the DNS Configuration dialog box:

Remove all entries from the DNS Server Search Order box by selecting them and clicking Remove. You can only remove these entries one at a time.

Remove All Entries from the Domain Suffix Search Order box by selecting them and clicking Remove. You can only remove these entries one at a time.

Click on Disable DNS.

Click OK. The Network Configuration dialog box reappears.

From the Network Configuration dialog box, select your Network Adapter, click Properties. The Network Adapter Properties dialog box appears.

From the Network Adapter Properties dialog box:

Click the Bindings tab.

Ensure that TCP/IP is checked.

Click OK.

From the Network Configuration dialog box, click OK. If prompted to restart click Yes.

Your system will restart. Attempt to launch your browser and load a web site.

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Network Settings For Windows 2000

Ensure that one end of the Network Adapter Connector Cable is firmly connected to the back of the cable modem, and the other end of the Network Adapter Connector Cable is firmly connected to your Ethernet adapter.

- If you are using a USB/ Ethernet adapter, ensure that the other end of the Network Adapter Connector Cable is firmly connected to the Ethernet port on the USB adapter. The other end of the USB cable should be firmly connected to your computer's USB port.

- If you are using a USB modem, ensure that one end of the USB Connector Cable is firmly connected to the back of the cable modem, and the other end of the USB cable is firmly connected to your USB jack on the back of your computer.

Ensure that you are logged in as Administrator before following these steps. Click Start, select Settings, click Network and Dial-Up connections. The Network and Dial-up connections window appears.

From the Network and Dial-up connections window, double-click the Local Area Network Connection. The Local Area Connection Properties dialog box appears.

From the Local Area Connection Properties dialog box:

Ensure that the Client for Microsoft Networks and Internet Protocol (TCP/IP) items appear in this dialog box. If either one is missing, click the Install button and manually install these items.

Select Internet Protocol TCP/IP. Click the Properties button. The Internet Protocol (TCP/IP) Properties dialog box appears.

From the Internet Protocol (TCP/IP) Properties dialog box:

Ensure that Obtain an IP address automatically is checked.

Ensure that Obtain DNS server address automatically is checked.

Click the Advanced button. The Advanced TCP/IP Settings dialog box appears.

From the Advanced TCP/IP Settings dialog box:

Click the WINS tab. Ensure that Disable NetBIOS over TCP/IP is checked.

Click OK to close the Advanced TCP/IP Settings dialog box. The Internet Protocol (TCP/IP) dialog box reappears.

From the Internet Protocol (TCP/IP) dialog box, click OK to close this dialog box. The Local Area Connection Properties dialog box reappears.

From the Local Area Connection Properties dialog box, click OK to close this dialog box.

Restart your computer.

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Network Settings For Windows XP

Ensure that one end of the Network Adapter Connector Cable is firmly connected to the back of the cable modem, and the other end of the Network Adapter Connector Cable is firmly connected to your Ethernet adapter.

- If you are using a USB Ethernet adapter, ensure that the other end of the Network Adapter Connector Cable is firmly connected to the Ethernet port on the USB adapter. The other end of the USB cable should be firmly connected to your computer’s USB port.

- If you are using a USB modem, ensure that one end of the USB Connector Cable is firmly connected to the back of the cable modem, and the other end of the USB cable is firmly connected to your USB jack on the back of your computer.

Ensure that you are logged in as Administrator before following these steps. Click Start, select Settings, and click Network Connections. The Network Connections window appears.

From the Network Connections window, double-click the Local Area Network Connection entry. The Local Area Connection Status window opens. Click the Properties button. The Local Area Connection Properties window opens.

Ensure that the Client for Microsoft Networks and Internet Protocol (TCP/IP) items appear in this dialogue box. If either one is missing, click the Install button and manually install these items.

Select the Internet Protocol TCP/IP item.

Click the Properties button. The Internet Protocol TCP/IP Properties dialog box appears.

From the Internet Protocol TCP/IP Properties dialog box:

Ensure that Obtain and IP address automatically is checked.

Ensure that Obtain DNS server address automatically is checked.

Click the Advanced button. The Advanced TCP/IP Settings dialog box appears.

From the Advanced TCP/IP Settings dialog box:

Click the WINS tab.

Ensure that Disable NetBIOS over TCP/IP is checked.

Click OK to close the Advanced TCP/IP Settingsdia-logue box. The Internet Protocol TCP/IP Properties dialog box reappears.

From the Internet Protocol TCP/IP Propertiesdialog box, click OK to close. The Local Area Connection Properties window reappears. Click OK to close this Window.

If you are prompted to restart your computer, click Yes to restart.

Once your computer has restarted, attempt to launch your browser again.

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